Cancellation & Refund Policy
Effective Date: June 2026
The refund you receive when you cancel depends on how far ahead of your check-in (or event) date you cancel and the cancellation tier set by the host for that listing. The exact figures for your booking are always shown on the listing and again at checkout before you pay.
How refunds work
Full refund
Cancel before the free-cancellation deadline for your booking and you get back 100% of what you paid.
Partial refund
Cancel after the free window but before check-in and a late cancellation fee applies. You receive the rest of what you paid.
No refund
Cancelling on or after check-in, or not showing up, is counted as a no-show and is non-refundable.
Vendor cancellation tiers
Each host chooses a cancellation tier, which sets how generous the free-cancellation window is. The tier that applies to your booking is shown on the listing:
- Flexible — the longest free-cancellation window.
- Moderate — a balanced free-cancellation window.
- Limited — a shorter free-cancellation window.
- Firm — the strictest window, with the earliest cut-off.
If the host cancels
If a host cancels your confirmed booking, you always receive a full refund, regardless of timing — and we will help you find an alternative where we can.
How refunds are paid
- ajani wallet: Wallet refunds are credited instantly.
- Card / bank: Refunds to your original payment method take 5–10 business days via Paystack.
- If a card refund fails, the amount is automatically credited to your ajani wallet so you never lose it.
How to cancel
Open My Bookings, select the booking, and choose Cancel. You'll see the exact refund you'll receive before you confirm. All cancellation deadlines are shown in Lagos time (WAT, UTC+1).
Questions?
ajani Support
Email: [email protected]
Phone: +234 802 266 2256
Address: Bodija, Ibadan, Oyo State, Nigeria
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